Commercial English

DialoguE Commercial English programmes are designed to provide you with the key skills, tools and terminology to operate in an international commercial environment. Whether you need assistance with writing commercial reports in English or need to expand your knowledge of commercial language, DialoguE and its team of specialist Commercial English trainers are uniquely placed to assist you.

Commercial English Focus
The focus of the Commercial English Course is on the use and development of English language skills in a commercial context, which will include lectures, presentations, discussions, problem solving, and writing on technical topics.
Bring please any documents, manuals, books, or material used by your company or industry so that we may custom-taylor English vocabulary to your specific needs.

Commercial English Topics available include, for example:
Business correspondence, monetary aspects (banking operations, credit options, international payments), marketing aspects (strategy, company identity and culture, marketing activities), legal aspects (legal system, company and corporate law, employment law, litigation procedures), administrative aspects (business correspondence norms), logistics aspects: different ways of packaging and transporting goods, dispatching goods, transport documents (dispatch, customs, insurance), organisation of logistics, claims in case of damages etc.

By the end of the course you will be able to:
- Make enquiries and offers.
- Negotiate terms and conditions.
- Place orders and confirmation.
- Plan delivery arrangements.
- Deal with delays in deliveries and arrange new deadlines.
- Make and receive complaints and explaining delays.
- Handle claims and compensation.